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Direct Routing in Microsoft Teams is a powerful feature that allows businesses to connect their external telephony infrastructure to the Microsoft Teams platform. By integrating voice services, Direct Routing enables users to make and receive phone calls directly from Teams. However, ensuring the health and effectiveness of this system is crucial for maintaining organizational communication. Fortunately, the Health Dashboard for Direct Routing provides the necessary insights to identify potential issues.
The Health Dashboard for Direct Routing is an essential tool within the Teams Admin Center. It presents real-time information and historical data on the performance and status of your Direct Routing environment. The dashboard includes various metrics such as call success rates, failure rates, and audio quality.
To effectively troubleshoot and maintain Direct Routing, you should regularly monitor the following key metrics on the Health Dashboard:
Metric | Description | Example Issue |
---|---|---|
Total Calls | Total number of attempted calls | High volume could indicate peak usage times or potential abuse. |
Successful Calls | Number of calls that were connected successfully | A low ratio might suggest configuration issues or network problems. |
Metric | Description | Example Issue |
---|---|---|
Failure Rate | Percentage of calls that failed | High failure rate could signify service disruptions or misconfigurations. |
Failure Causes | Specific reasons for call failures | Might include SIP errors, which can indicate problems with SIP trunks or gateways. |
Metric | Description | Example Issue |
---|---|---|
Mean Opinion Score (MOS) | A measure of call audio quality | Low MOS may imply network congestion or hardware issues. |
Jitter | Variation in packet arrival times | High jitter can cause choppy audio. |
Packet Loss | Percentage of voice packets lost during transmission | Excessive packet loss could result in incomplete audio transmission. |
When potential issues are detected through the Health Dashboard, administrators can delve deeper into the problem. For example, if the dashboard indicates an increase in call failures, the admin can examine the Failure Causes metric to identify whether the failures are due to network issues, misconfigured SBCs (Session Border Controllers), or other reasons.
In case of poor audio quality signified by a low MOS score, the issue could be network-related, such as insufficient bandwidth or improper Quality of Service (QoS) settings. The network infrastructure may need upgrades, or QoS policies might require adjustment to prioritize voice traffic.
The Health Dashboard for Direct Routing is a vital component for the successful management of the voice component in Microsoft Teams. By closely monitoring the metrics provided, IT administrators can proactively identify and resolve issues, ensuring a smooth communication experience for all users. Regular assessment and troubleshooting aligned with the insights from the Health Dashboard will help maintain optimal Direct Routing performance and satisfaction among Teams users.
The Health Dashboard for Direct Routing provides insights into call quality as well as system alerts and advisories that could impact Direct Routing.
To access the Health Dashboard for Direct Routing, you need to have the necessary administrative privileges for the Teams admin center.
Answer: A, C
The Health Dashboard for Direct Routing typically provides metrics like packet loss rate and successful call attempts but does not provide user satisfaction scores or firewall configuration status.
Answer: A
The data on the Health Dashboard for Direct Routing is updated in real-time, giving administrators up-to-date information on the system’s performance.
The Health Dashboard for Direct Routing is designed to monitor and report on the call quality and performance of Direct Routing connections, not peer-to-peer calls.
Answer: B
High error rates on the Health Dashboard might suggest issues with the configuration of the Session Border Controller (SBC) used for Direct Routing.
Answer: D
A Global Administrator has the required permissions to configure alerts and make changes in the Health Dashboard for Direct Routing.
The Health Dashboard for Direct Routing provides both real-time and historical data, allowing for analysis over time.
Answer: B
By setting up alerts in the Health Dashboard, administrators can receive real-time notifications about performance issues, thus facilitating prompt troubleshooting.
The Health Dashboard for Direct Routing is accessible through the Microsoft Teams admin center, where administrators can manage and monitor Teams’ services.
Answer: B
Regularly reviewing the Health Dashboard for Direct Routing assists in identifying and resolving potential call quality issues.
The Health Dashboard for Direct Routing displays call failures that may occur due to various reasons, not exclusively those related to Microsoft’s network.
The Health Dashboard for Direct Routing is a tool in Microsoft Teams that provides real-time and historical monitoring of the health and performance of the Direct Routing infrastructure.
The Health Dashboard can help identify issues related to call quality, device registration, SIP signaling, and more.
You can access the Health Dashboard by navigating to the Teams Admin Center, selecting the Direct Routing tab, and then clicking on the Health Dashboard link.
The Health Dashboard displays metrics such as call quality, device registration status, number of active calls, and SIP signaling performance.
The data on the Health Dashboard is updated every minute.
Yes, you can customize the views and alerts to suit your organization’s specific needs.
The Health Dashboard can provide detailed information about call quality metrics such as packet loss, jitter, and latency, which can help identify the root cause of call quality issues.
Real-time data shows the current status of the Direct Routing infrastructure, while historical data allows you to view trends and patterns over time.
The Health Dashboard can help you identify areas where your Direct Routing configuration can be optimized to improve call quality and performance.
Common issues that can be identified and resolved using the Health Dashboard include network connectivity problems, misconfigured devices, and SIP signaling issues.
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