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These policies dictate the calling features available to Teams users and can vary based on the roles and requirements of those users within an organization. Whether it’s controlling who can make calls, what features are accessible during a call, or how calls are handled, calling policies are a crucial part of Teams administration.
Calling policies in Microsoft Teams are used to control various functionalities such as:
Each policy can be customized or chosen from a set of predefined ones provided by Microsoft. These configurations help streamline communication and enforce company guidelines regarding call management.
To manage and create calling policies, you can use the Teams Admin Center or PowerShell commands. The Teams Admin Center provides a user-friendly graphical interface, while PowerShell commands offer a more automated and scriptable approach.
admin.teams.microsoft.com
).Voice
> Calling policies
.+ Add
. To modify an existing policy, choose the policy and click Edit
.New-CsTeamsCallingPolicy
for creating a new policy, or Set-CsTeamsCallingPolicy
for editing an existing one.# Example to create a new calling policy with limited features
New-CsTeamsCallingPolicy -Identity “RestrictedCallingPolicy” -Description “Policy for limited calling features” -AllowPSTNCalling $false -EnableVoicemail $false
# Example to modify an existing calling policy to enable call forwarding
Set-CsTeamsCallingPolicy -Identity “StandardCallingPolicy” -AllowCallForwardingToUser $true
Grant-CsTeamsCallingPolicy
.Grant-CsTeamsCallingPolicy -Identity “[email protected]” -PolicyName “RestrictedCallingPolicy”
Policies can be assigned on an individual basis or at scale through batch assignments or group policies. For maximum efficiency and consistent policy application, consider using group-based assignments if your organization utilizes Azure Active Directory (AAD) groups.
This is done through the Teams Admin Center or with the Grant-CsTeamsCallingPolicy
cmdlet, suitable for specific users who may need custom settings.
For assigning policies to multiple users at once, use the New-CsBatchPolicyAssignmentOperation
PowerShell cmdlet, which can handle a large number of assignments.
You might want a calling policy for your sales team that allows them to make unlimited PSTN calls, utilize call forwarding to ensure they never miss a client call, and have the ability to park calls. This can be named “SalesTeamPolicy”.
Feature | SalesTeamPolicy |
---|---|
Allow PSTN Calling | Enabled |
Allow Call Forwarding | Enabled |
Allow Call Park | Enabled |
Enable Voicemail | Enabled |
Prevent Toll Bypass | Disabled |
Interns might need restricted calling features where they can’t make PSTN calls but can receive them and use the internal call features of Teams. This can be named “InternPolicy”.
Feature | InternPolicy |
---|---|
Allow PSTN Calling | Disabled |
Allow Call Forwarding | Disabled |
Allow Call Park | Enabled |
Enable Voicemail | Disabled |
Prevent Toll Bypass | Enabled |
Calling policies in Microsoft Teams allow for granular control over the call functionalities for different groups or individuals within an organization. By creating and managing these policies via the Teams Admin Center or PowerShell, administrators can ensure that the communication needs of the organization align with corporate policy and user roles, thereby maintaining both efficiency and governance across the organization’s telephony landscape.
Calling policies in Microsoft Teams manage features such as call forwarding, voicemail, and the ability to make, receive, or transfer calls.
Users can only have one calling policy assigned to them at a time, either the global default policy or a custom policy.
A, B, D
Calling policies allow configuration of call forwarding options, call recording, and voicemail features. Presence updates are not managed through calling policies.
Calling policies can be applied to users individually or to groups, such as security groups or distribution lists.
A Teams service administrator can create custom calling policies from the Teams admin center by navigating to the “Voice” section and then “Calling policies”.
While administrators can use PowerShell to assign calling policies, they can also do it from the Teams admin center, which provides a GUI for this purpose.
B
Administrators can prevent users from transferring calls by assigning a calling policy that has the call transfer feature disabled.
A
The global calling policy defines default permissions for all users in the organization regarding calling features.
Changes made to the global calling policy take effect immediately for all users in the organization unless they have a custom policy assigned.
C
The “Grant-CsCallingPolicy” PowerShell cmdlet is used to assign a calling policy to a specific user in Microsoft Teams.
C
A custom calling policy overrides the global policy for a user, granting them permissions based on the specifications of that custom policy.
Calling policies in Microsoft Teams manage calling features for users, whereas voice routing policies define how calls are routed in the system, typically used for interacting with the PSTN or other voice services.
A calling policy is a collection of settings that determines the features and capabilities available to a user when making calls in Teams.
You can create a new calling policy by going to the Teams admin center, selecting “Voice” from the left menu, and then selecting “Calling policies”. Click the “Add” button to create a new policy.
Some of the settings you can configure in a calling policy include the ability to enable or disable call forwarding, simultaneous ring, team calling, and more.
You can assign a calling policy to a user or group of users by going to the Teams admin center, selecting “Users” from the left menu, and then selecting the user or group. Under the “Voice” section, you can assign the desired calling policy.
If a user is assigned multiple calling policies, the policy with the highest priority will be applied. You can change the priority of policies by adjusting the “Rank” value in the policy settings.
Yes, you can apply a calling policy to a specific location or network by configuring the “Scope” setting in the policy. This allows you to apply different policies based on the user’s location or network.
You can block calls to certain phone numbers by configuring the “Blocked numbers” setting in the calling policy. This allows you to prevent users from calling specific phone numbers.
Yes, you can configure calling policies to apply to specific times of day by using the “Time range” setting. This allows you to apply different policies based on the time of day or day of the week.
You can edit an existing calling policy by going to the Teams admin center, selecting “Voice” from the left menu, and then selecting “Calling policies”. Click the policy you want to edit, and then make the desired changes.
Global calling policies apply to all users in your organization, while custom calling policies can be assigned to specific users or groups of users. Custom policies allow for more granular control over the features and capabilities available to users when making calls in Teams.
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