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One aspect of this is the management of phone numbers for various services and conferencing within Microsoft Teams. Managing phone numbers effectively ensures that users can communicate with external entities, and that services such as audio conferencing and auto attendants have dedicated lines for operation. This is particularly relevant for IT administrators preparing for the MS-700 Managing Microsoft Teams exam.
In Microsoft Teams, IT administrators can assign phone numbers to users through the Microsoft Teams admin center or using PowerShell commands.
Example using PowerShell:
Set-CsPhoneNumberAssignment -Identity [email protected] -PhoneNumber +1234567890 -PhoneNumberType Calling
This command assigns the specified phone number to the user with the provided identity.
Service numbers are a special type of phone number in Microsoft Teams that can be assigned to services like Auto Attendants and Call Queues, which handle high-volume call scenarios.
Obtaining Service Numbers:
Just like with user numbers, you request them through the ‘Voice’ > ‘Phone numbers’ section. Ensure to choose ‘Service’ for the number type when requesting new numbers for these services.
For meetings with external participants, conferencing bridges are necessary to provide dial-in options to participants.
Assigning Conference Bridge Numbers via PowerShell:
Set-CsOnlineDialInConferencingBridge -Identity Bridge1 -TollFreeServiceNumber +18005550100 -TollServiceNumber +1234567890
This command sets a toll-free and a toll service number for the specified conferencing bridge.
When managing phone numbers in an organization, consider the following:
Consideration | User Numbers | Service Numbers | Conferencing Bridges |
---|---|---|---|
Type of Numbers | Subscriber numbers for individuals | Numbers for high volume or call routing | Dedicated numbers for dial-in access |
Allocation Method | Teams Admin Center or PowerShell | Teams Admin Center or PowerShell | Teams Admin Center or PowerShell |
Usage Example | Direct calls to/from external lines | Auto Attendants, Call Queues | Teams meetings with external dial-in |
Regulatory Compliance | Assign emergency address | Assign emergency address | Assign emergency address |
Integration | Teams Clients and Devices | Used with specific Teams services | Integrated into Teams meeting invites |
Direct Routing Support | Supported | Supported (for compatible numbers) | Not applicable |
Administering phone numbers within an organization entails detailed planning and execution, in line with the company’s operational requirements and local telecom regulations. As part of the study for the MS-700 Managing Microsoft Teams exam, IT professionals must grasp these concepts, ensuring effective and compliant communication practices within the realm of Microsoft Teams.
Microsoft Teams allows organizations to get phone numbers through direct purchase from Microsoft or port existing numbers from their current service provider.
The Microsoft Teams admin center provides a platform for Teams administrators to assign, manage, and release phone numbers for users and services.
Service numbers, which can be either toll or toll-free numbers, are typically assigned to conferencing bridges in Teams to allow multiple users to join meetings.
In Microsoft Teams, individual users can only be assigned user numbers, not service numbers which are designed for services like audio conferencing bridges and auto attendants.
Administrators can change or reassign the phone numbers for Microsoft Teams users as needed through the Microsoft Teams admin center.
The Teams PowerShell module is used for managing phone numbers and various other aspects of Microsoft Teams settings.
Each phone number assigned to a user or service in Microsoft Teams requires an appropriate licensing, such as a Phone System license or an Audio Conferencing license.
A Letter of Authorization (LOA) is typically required to port existing phone numbers to Microsoft Teams, and it serves as proof of authorization to transfer the numbers from the current service provider to Microsoft.
Emergency calling policies in Microsoft Teams can be associated with both users and physical locations.
Service numbers are specifically used for features that require the ability to handle large call volumes, such as auto attendants and call queues in Microsoft Teams.
A Phone System license is essential for enabling users in Microsoft Teams to make outbound calls to external phone numbers.
Microsoft allows organizations to obtain and use phone numbers from different countries, subject to availability and regulatory requirements.
Microsoft Teams uses three different kinds of phone numbers for Calling Plans user numbers, service numbers, and resource accounts.
User numbers in Calling Plans are phone numbers assigned to individual users in your organization for making and receiving phone calls in Teams.
Service numbers in Calling Plans are phone numbers assigned to services and applications in your organization, such as auto attendants and call queues.
Resource accounts in Calling Plans are phone numbers assigned to non-human resources, such as conference rooms and shared phones.
You can get phone numbers for Calling Plans in Microsoft Teams by purchasing them from a certified provider, such as Microsoft or a third-party vendor.
Yes, you can port your existing phone numbers to Microsoft Teams Calling Plans as long as they are from a supported provider.
The process for getting phone numbers for Calling Plans in Microsoft Teams involves selecting a provider, choosing the types of numbers you need, placing an order, and activating the numbers in Teams.
A user number in Calling Plans is assigned to an individual user for making and receiving phone calls in Teams, while a service number is assigned to a service or application, such as an auto attendant or call queue.
A user number in Calling Plans is assigned to an individual user for making and receiving phone calls in Teams, while a resource account is assigned to a non-human resource, such as a conference room or shared phone.
Some of the benefits of using Calling Plans in Microsoft Teams include the ability to make and receive phone calls within Teams, integration with other Teams features like chat and video, and the ability to use the same phone number across devices.
You can manage phone numbers for Calling Plans in Microsoft Teams by assigning them to users and services, porting existing numbers, and configuring emergency location information.
No, Microsoft Teams Calling Plans require the purchase of phone numbers from a certified provider.
A Calling Plan is a service provided by Microsoft for making and receiving phone calls within Teams, while Direct Routing is a service that allows organizations to connect their own phone infrastructure to Teams.
Yes, you can manage phone numbers for Direct Routing in Microsoft Teams by assigning them to users and configuring emergency location information.
Some best practices for managing phone numbers in Microsoft Teams include assigning numbers to the appropriate users and services, keeping emergency location information up to date, and regularly auditing phone number usage to ensure optimal allocation.
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