Table of Contents
Call park policies in Microsoft Teams are a set of rules that determine how call park features are applied within the organization. Call park allows users to place a call on hold and pick it up from another device, which is especially useful in large organizations and for individuals who need to switch devices frequently. Managing these policies is an essential aspect of the MS-700 Managing Microsoft Teams exam, as it relates to the day-to-day administration and customization of Microsoft Teams.
In Microsoft Teams, a call park policy grants users the ability to park a call. When a call is parked, it’s put on hold and can be retrieved by any user within the organization after entering a unique code. Call park policies can be configured at either the tenant level, which affects all users, or they can be custom-tailored for specific users or groups.
To create call park policies, you must have administrative access to the Teams admin center or PowerShell cmdlets for Microsoft Teams. The following steps outline how to create a call park policy using the Teams admin center:
Via PowerShell, you can use the New-CsTeamsCallParkPolicy
cmdlet to create a new policy with specific attributes.
New-CsTeamsCallParkPolicy -Identity “CustomCallParkPolicy” -Description “Policy for sales department” -AllowCallPark $true
After creating policies, you can assign them to users. You can do this individually or in batches.
In the Teams admin center:
Using PowerShell, assign a call park policy to a user with the Grant-CsTeamsCallParkPolicy
cmdlet:
Grant-CsTeamsCallParkPolicy -Identity [email protected] -PolicyName “CustomCallParkPolicy”
Or via PowerShell, to assign a policy to multiple users, you can use a script:
$users = “[email protected]”, “[email protected]”, “[email protected]”
foreach ($user in $users) {
Grant-CsTeamsCallParkPolicy -Identity $user -PolicyName “CustomCallParkPolicy”
}
Feature | Default Policy | Custom Call Park Policy |
---|---|---|
Call Park Enabled | Yes | Yes |
Timeout (seconds) | 300 (5 minutes) | Customizable |
Retrieval Range | Organization-wide | Organization-wide |
Music on Hold | Yes | Customizable |
To ensure a call park policy is functioning correctly, you can:
Administrators should be familiar with these tools in order to quickly resolve any issues related to call park features and to optimize the calling experience in their organization.
In conclusion, creating and managing call park policies in Microsoft Teams is a process that involves understanding the needs of your organization, applying the appropriate configurations, and continuously monitoring policy effectiveness. The MS-700 Managing Microsoft Teams exam will require proficiency in these areas to ensure that candidates are qualified to administer and support various Teams calling features.
Call park policies in Microsoft Teams are assigned to individual users, enabling or restricting them from using the call park feature.
Administrators can create custom call park policies in the Teams admin center to cater to the specific needs of different users or groups.
The call park feature allows users to place a call on hold and then pick it up from a different device by entering a retrieval code.
B) 5 minutes
By default, the maximum amount of time a call can remain parked in Microsoft Teams is 5 minutes.
C) Global administrators or Teams service administrators
Only global administrators or Teams service administrators have the permissions required to create or modify call park policies.
Parked calls can be retrieved on any Teams device by entering the unique code provided when the call was parked.
The Call Park feature is not enabled for all users by default. An administrator must assign a call park policy to users to enable the feature for them.
C) Grant-CsTeamsCallParkPolicy
The `Grant-CsTeamsCallParkPolicy` cmdlet is used to assign an existing call park policy to a user in Microsoft Teams.
Call park policies can be set both as a global default and can also be assigned to specific users or groups based on the organization’s requirements.
A) The ability to park calls
Call park policies specifically control the ability for a user to park calls. Notification settings, call forwarding, and music on hold options are managed by other policies or settings.
A) Immediately
Changes to call park policies are typically applied immediately, though propagation to all users could take some time depending on the service’s state.
Users need to know how to use star (*) codes, also known as retrieval codes, to pick up parked calls. For example, entering *55 followed by the parked call number.
Call park is a feature in Microsoft Teams that allows users to put an ongoing call on hold and then retrieve it from another location.
You can create a call park policy in the Teams admin center under Voice > Call park policies.
When creating a call park policy, you can specify a maximum time limit for parked calls, a range of extension numbers to use for call parking, and which users or groups are allowed to use the feature.
Yes, you can assign a call park policy to specific users or groups in the Teams admin center under Users > [user/group name] > Policies.
You can configure call park settings for a user in the Teams admin center under Users > [user name] > Call settings > Call park.
Yes, you can retrieve a parked call from any Teams device or client, as long as the device or client is signed in with the same user account.
To retrieve a parked call, dial the extension number that was used to park the call. The call will be connected to the device that dialed the extension.
Yes, you can create site-level call park policies in Teams by using PowerShell commands. Site-level policies can be applied to users in specific locations.
If a parked call is not retrieved before the time limit set in the call park policy expires, the call will be automatically transferred to a specified destination, such as voicemail or a call queue.
Yes, you can change the destination for expired parked calls in the Teams admin center under Voice > Call park policies > [policy name] > Expired parked call destination.
If this material is helpful, please leave a comment and support us to continue.