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Quality experiences in voice and meeting communications are critical for the functionality and efficiency of any organization utilizing Microsoft Teams. IT administrators charged with managing a Teams environment must ensure that both voice and meeting quality are actively monitored and reported on. MS-700 Managing Microsoft Teams exam aspirants should understand the process and tools required for this task.
Microsoft provides a powerful tool called the Call Quality Dashboard (CQD) that helps in monitoring voice and video call quality. The CQD aggregates telemetry data from Teams and uses this data to create reports that can help identify issues in the network that may be affecting call quality.
To generate meaningful insights from CQD, administrators can perform the following steps:
The Microsoft Teams Admin Center provides insights into meeting quality within the ‘Analytics & reports’ section. Here, you can gather report data on a per-user basis, or take a look at meeting summary reports which provide info on meetings across the organization.
Key data points to monitor include:
These metrics can help administrators understand the user experience and troubleshoot any recurring issues.
When reports indicate poor meeting quality, taking a structured approach to troubleshooting can help identify and solve issues efficiently. Consider the following steps:
Metric | Description | Acceptable Threshold |
---|---|---|
Packet Loss | Percentage of lost data packets | <1% |
Latency | Time taken for data to travel | <100ms |
Jitter | Variation in packet delay | <30ms |
CPU Usage | CPU usage during a call or meeting | <85% |
Continual monitoring and reporting are essential for maintaining quality in Teams voice and meetings. By employing the right tools and adopting best practices, administrators will be well equipped to ensure a high-quality experience for all users. Being proficient in these areas is essential for candidates of the MS-700 Managing Microsoft Teams exam, and these skills will serve them well in their roles as Teams administrators.
The Microsoft Teams admin center provides analytics and reporting features that allow administrators to view detailed reports on meeting and call quality, including metrics such as packet loss, jitter, and round-trip times.
Answer: C. Real-time telemetry
Real-time telemetry in Microsoft Teams allows administrators to monitor live events in real-time for potential issues related to audio, video, or sharing streams.
Answer: B. Call analytics report
The Call analytics report in the Microsoft Teams admin center provides detailed information about users’ call quality, which can help an administrator identify and troubleshoot issues encountered by specific users.
Network readiness assessments are an important step in ensuring that the network infrastructure is prepared to handle the expected load of voice and video communications in Microsoft Teams.
Answer: D. Both A and B
Both Call analytics and the Call Quality Dashboard (CQD) can be used by administrators to troubleshoot and analyze poor meeting quality after a Teams meeting has ended.
Answer: C. Voice and video quality statistics
The Call Quality Dashboard (CQD) in Microsoft Teams provides detailed reports and metrics on voice and video quality statistics.
The Microsoft Teams admin center allows administrators to view historical data on past meetings and calls through the analytics and reporting section.
Answer: C. Building
In CQD, the dimension “Building” can be used to sort and analyze call quality data based on different office locations.
Diagnostic information for a Teams user’s call can be viewed by an administrator in the Teams admin center through Call analytics, not directly through the Teams client.
Answer: C. Plan and configure the network for optimal Teams usage
The Network Planner tool in Microsoft Teams helps administrators to plan and configure their network for optimal Teams voice and video usage based on the organization’s needs.
Answer: A. Packet loss, C. Jitter, D. Round trip time
The Call Quality Dashboard (CQD) provides metrics such as packet loss, jitter, and round-trip time for analyzing the quality of Teams calls and meetings.
The Microsoft Teams admin center provides the ability to set up alerts that notify administrators when there is a degradation in service quality, enabling proactive troubleshooting.
Call Analytics is used for troubleshooting and analysis of individual calls or call series, while Call Quality Dashboard (CQD) is used to gain insights into call quality trends and issues across your organization.
You can set up Call Analytics by enabling it in the Teams admin center and assigning the necessary permissions to the appropriate users.
You can turn on Call Quality Dashboard in the Teams admin center by enabling it for your organization. Once enabled, you can access the dashboard to view call quality data and run reports.
Call Quality Dashboard provides metrics such as call volume, call quality, user feedback, device usage, and network performance.
Yes, you can use the CQD Power BI query templates to create custom reports and dashboards based on the call quality data that is most important to your organization.
You can use the diagnostic tools in Call Quality Dashboard to identify the source of call quality issues, such as network problems, device issues, or configuration problems.
Call Quality Dashboard data is updated daily, with a lag of up to 24 hours.
You can export data from Call Quality Dashboard as a CSV file, which can be used for further analysis in other tools.
You can use Call Quality Dashboard to create custom reports and dashboards based on location or department, using filters and grouping options.
Call Quality Dashboard provides feedback data such as user ratings, comments, and sentiment analysis to help you understand how users are experiencing call quality.
Yes, you can access Call Quality Dashboard on your mobile device using the Power BI mobile app.
To ensure accurate call quality data, you should ensure that your call quality policies and settings are configured correctly, and that your network and devices meet the recommended requirements for Teams calling.
Yes, you can use the alerting and notification features in Call Quality Dashboard to receive notifications when call quality metrics fall below a certain threshold.
You can use Call Quality Dashboard to identify trends and patterns in call quality issues, and take proactive steps to improve the overall quality of service for Teams calling.
Microsoft provides documentation, community support, and direct support options for Call Quality Dashboard.
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